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Certified: SERVPRO Cleaned program
Certified: SERVPRO Cleaned Program
Let us help you get back to business
As our communities re-open, we are all moving back toward a new kind of normal. The expectations of visitors, customers, and employees who come into our establishments have evolved, and staying safe and well is a top concern. The global COVID-19 pandemic has changed what it means to be clean, and we have developed a program to help your business meet the new higher standard of clean that is now expected.
Certified: SERVPRO Cleaned is a defensive cleaning program we are offering to businesses and commercial locations to address the current COVID-19 pandemic. This proactive viral pathogen cleaning program goes well beyond janitorial or carpet cleaning. By choosing Certified: SERVPRO Cleaned, you, your employees, your customers, and your community can rest assured that you have selected a higher cleaning standard – you are Certified: SERVPRO Cleaned.
Extensive training and specialized products
As the #1 choice in cleanup and restoration*, we stand on more than 50 years of experience and expertise to help your business become Certified: SERVPRO Cleaned. Beyond fire & water, SERVPRO professionals are trained and experienced in biohazard decontamination and chemical spills – always adhering to the cleaning and decontamination standards set by the Centers for Disease Control and Prevention and local authorities.
From formulating and creating our proprietary cleaning products, like SERVPROXIDE, at our headquarters in Gallatin, TN, to taking the utmost care while disinfecting, we will ensure you and your business are set up to inspire consumer confidence as the economy continues to reopen.
3 C’s – Consult, Clean, and Certify
When the stakes are this high, you want a partner who has developed an industry leading, proprietary training program, cleaning solutions, and remediation processes over decades. We have cleaned up some of the most challenging biohazards imaginable. Certified: SERVPRO Cleaned reflects our unique experiences and capabilities. The program is grounded with our unique 3 C’s: Consult, Clean, and Certify.
- Consult – Every business is different, which is why you will be assigned a Cleaning Protocol Consultant who understands your business and will create a cleaning program to meet your specific needs. This program will be developed based on your business type, size of space, amount of high frequency touchpoints, foot traffic and congestion points.
- Clean – Based on your specific business needs, your location will undergo a thorough, deep clean, using exclusive cleaning products, according to protocols set forth by the CDC. Our employees have years of experience, and we will go beyond the scope of work that regular janitorial staff perform. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of hazardous materials. In the event of a suspected or confirmed COVID-19 event, we will be there cleaning within 24 hours to ensure you get back to business as quickly as possible.
- Certify - Once your business location has been Certified: SERVPRO Cleaned, you will gain access to proprietary signage, digital emblems, and other collateral that communicates that you’ve selected a higher standard of clean available to help protect your employees and customers. And because we add the day, month, and year to that proprietary stamp of clean, your guests will know that not only did you choose Certified: SERVPRO Cleaned, but that your location is being cleaned regularly at this standard.We are Here to Help – 24 hours a day, seven days a week – until life is back to normal in the communities, we all call home.
- Call SERVPRO of West Kirkwood/Sunset Hills today at 314-858-1688 for your Certified: SERVPRO Cleaned consultation.
- Call today for a Certified: SERVPRO Cleaned consultation
Two Drying Methods
After making the decision of whether or not to dry a material, Project managers begin evaluating how to begin the restoration work. Many methods are available - each applying a different combination of humidity control, temperature, airflow and physical manipulation of the material (e.g., injection of airflow, perforation, removing finish materials).
Our Project Managers use the information obtained during evaluation of materials to help select the best drying method for the job. Generally there are two primary methods to promote drying of affected structures: 1) disruptive methods and 2) aggressive methods.
Disruptive Drying Methods
Disruptive drying methods involve removing wet items, injecting air to speed drying, or perforating surfaces to allow water to evaporate. The term disruptive is used because repairs will have to be done after the structure has been dried. Use disruptive methods when contamination, damage, cost or customer concerns require removal or manipulation of the affected material.
Aggressive Drying Methods
Aggressive or "in-place" drying methods involve leaving wet items in the structure and drying them in-place using warm, dry direct airflow. Aggressive methods are used when contamination and damage are not concerns, and when it is cost effective to dry an item instead of replacing it.
Project Managers will use aggressive drying methods when all of the following are true:
- The water intrusion came from a sanitary source (Category 1).
- Drying carpet and underlay (pad, cushion) in place will not cause structural damage to subfloor (especially hardwood).
- Adequate dehumidification is available and usable on site.
- Deep extraction tools are available.
The success of each decision made during the restorative drying process depends on the information upon which the decision was based. A skilled technician with quality meters will make the proper decision at each phase of the project.
Hazard Awareness and Risk Assessment
The first line of defense against safety hazards is awareness. A hazard inspection checks for any work-site situation that potentially poses danger to life or property. Project managers must then perform a risk assessment on all potential hazards found on the work site. The assessment evaluates the risk or likelihood a particular hazard will cause harm. Due to the unsafe nature of most water damaged structures, hazard inspections and risk assessments are essential for protecting workers.
The initial hazard inspection and risk assessment of a water damaged facility would involve three important aspects. The first step is to identify hazards that could give reason not to enter the building, such as wet electrical panels and collapsing ceilings. The second step is to identify the presence of regulated building materials such as asbestos, lead or PCB's (polychlorinated biphenyls). Government-regulated substances may require testing or inspection services from specialized. Third-party experts to assess health and safety issues. Finally, a competent technician conducts a risk assessment and installs or implements the necessary hazard controls for any identified hazards.
HVAC Systems: Affected by a Fire
HVAC systems condition the air within occupied interior spaces. They ventilate and supply warm or cool air through an air conveyance systems referred to as ductwork. HVAC systems typically have a cold side, or return air, and a hot side, the supply air. An air filter system is normally strategically located on the return side, somewhere before the blower motor compartment. Most air filters are engineered to capture smaller airborne contaminants in order to protect the blower compartment components.
Although HVAC systems all have the same purpose, they vary greatly in design. Soot and smoke odor removal is relatively easy in some types, especially metal ducts. However, following a structural fire, soot contaminates coat most interior fiberglass surfaces. Fiberglass duct insulation is easily contaminated due to the volume of air spaces within the insulation matting. When ducting becomes exposed to smoke odor gases and particulates, PICs penetrate deep within the fiberglass fibers used to insulate the ducting. An HVAC system that was operating during a fire will certainly be more heavily contaminated than one that was turned off;however, systems become contaminated even when they were not operating during the fire.
An inspection of the HVAC system will determine when the complete system requires cleaning. In heavy soot contamination situations, restorable mechanical components within the HVAC system should be disassembled, cleaned and deodorized in accordance with published NADCA standards. NADCA stand for National Air Duct Cleaners Association.
Installation of Air Movers
Air Movers specifically placed to ensure proper circulation of air throughout the affected area.
Air movers are placed in the environment to ensure rapid evaporation across all affected surfaces. The number of air movers necessary depends upon the number of wet surfaces, the amount of water present, and the ability for air to reach each wet material (e.g., wall cavities, behind cabinets, and under contents).
The IICRC S500 Standard recommends that air mover installation quantities should be based on the amount of wet surface area in affected spaces. For the initial phases of drying, air movers should produce continuous airflow across affected material surfaces. A step-by-step process for determining the proper number of air movers is:
- Place one air mover for each affected area.
- Add one air mover for every 50 to 70 sqft. of affected floor area.
- Add one air mover for every 100 to 150 sqft. of affected wall surfaces (above 2') and ceiling surfaces.
- Add one air mover for every room offset or inset greater than 18 inches.
This calculation should provide an appropriate amount of air movement for most water intrusions, but can vary depending of the situation and type of materials affected.
Once the number of air movers to be installed has been determined, several factors will influence their actual placement. These factors include: the type of material affected, the degree of saturation, the accessibility of the actual wet surface, power availability and equipment availability. Below are some general guidelines for installation of air movers:
- Air movers are directed toward the wall at a 5 to 45 degree angle, depending on the type of air mover.
- The air mover's snout will almost touch the wall, within in 1 to 2 inches.
- All air movers in each area will face the same direction to ensure that air movers are not pushing against each other.
- When placing air movers, we need to consider the need for circulation throughout the affected area.
- Specialty air movers may be necessary if building cavities require air flow.
Desiccant Dehumidifiers utilize chemical attraction instead of condensation to remove water from the air. Because they do not use condensation, they are not limited by low dew point temperatures, and when used properly, they produce the lowest vapor pressure of any dehumidifier. Portable desiccant dehumidifiers work best in cool and/or dry environments. The cooler and drier the air going into the desiccant, the drier the air will be coming out.
Desiccants are commonly used to dry dense materials (hardwood floors and plaster walls) due to the large vapor pressure differentials they can create between the surface and the air, Desiccants excel at large loss drying, because they can be made in virtually any size.
Desiccants do not collect water in a pan for automatic pump-out. Instead, they produce damp reactivation air, which must be vented outside the structure using temporary ducting. This venting often results in a pressure differential in the drying environment. The dry "processed air" is ducted into the affected area.
Desiccant dehumidifiers range in size and configuration dramatically. Desiccants used in restorative drying can be as small as a roll-on suitcase or as large as two semi tractor-trailers. Large desiccants are often self-contained dehumidification systems, utilizing onboard generators and running on propane or diesel fuel. When large catastrophic events occur, such as hurricanes or flooding, large desiccants can provide a means of dehumidification when little or no power is available.
How to effectively utilize Drying Chambers
Drying Chamber created by containing the affected portion of the building.
One way to gain efficiency in a drying environment is to set up a drying chamber. A drying chamber is defined as the area in which the Project Manager will manipulate and control temperature, humidity and air flow to promote evaporation. Drying Chambers can be set up in a number of ways, including:
- Closing doors
- Taping up plastic sheeting
- Erecting semi-permanent barriers with plastic sheeting and expanding poles (containment)
Inside the drying chamber is the best location for basic wet (salvageable) furnishing and contents. They will dry along with the structure.
Drying chambers can be very effective for large losses. If only a portion of the building is affected, we can contain the affected area to help speed up the drying process. Drying chambers can be an effective procedure for containing the potential spread of contaminants. Isolate contaminated materials by erecting containment barriers. Containment is even more effective when negative air pressure in maintained in the contaminated area. Negative air pressure is produced by exhausting air from the area with an air filtration device (AFD) while using barriers to restrict incoming air.
Essential Elements for In-Place Drying
High value structural materials and contents that have slight reversible damage are dried aggressively. This procedure is referred to as drying in place. Drying in place means that the wet surfaces are dried with little or no manipulation.
Deep extraction tools combine three important elements that contribute to effective water removal: speed control, a vacuum seal and weighted compression.
- Mechanical speed control is essential for a consistent extraction over the entire carpeted surface.
- A reliable vacuum seal is essential to ensure air flows through the pad and carpet to remove water.
- Weighted compression is needed to force the air to move deeply through the pad and remove the stubborn water the light wand would leave behind.
Thorough extraction requires these elements. Without them, highly porous materials like carpet and pad cannot be dried in place. Too much water is help within these materials to rely on evaporation alone to restore them.
Flooded Commercial Business in Kirkwood, Mo
This flooded Business in Kirkwood, MO was the result of a near by lake flooding. The business office was flooded with muddy water causing not just water but mud to get everywhere. Our crews extracted the water throughout the commercial building. After the rest of the water was extracted the crews then tore up the tile flooring and took down the walls that were affected by the floor damage.The whole process took three weeks to complete. Three weeks may seem like a long time but with the amount of space that was damaged our crews kicked butt and got everything back "Like it never even happened." sooner than the business owner thought. The owner of the building was very pleased with how fast our crews worked and how great everything looked at the end.
Coping with flooding in your Kirkwood, Mo Basement
Have you recently suffered a long rain or maybe heavy storms in your area? Understandably, you may feel some apprehension before opening the door to your home's basement in Kirkwood, MO if you anticipate seeing water covering the floor. While your first instinct may be to grab your wet/dry vac, unfortunately there’s more involved in conducting a successful water cleanup in a basement flood.
How Does Water Get Into the Basement?
There is no one answer to how flooding occurs, but here are some common areas where water finds its way in:
• Window joints
• Cracks in the foundation
• The joint between the foundation footing and the wall
• Water heater or washing machine leaks
• Other joints in the walls, floor, and mortar
• Gutter cracks
• The floor drain
• The sump pump
• Burst sewer pipes
When Should You Call the Professionals?
If you have suffered basement flooding, your best bet is to call restoration specialists who are trained in removing the water and fully drying the area. Their expertise and high-end equipment can restore the room to its original condition. They can also test for hidden water damage lurking behind walls, which can often lead to the development of black mold.
What Is the Restoration Process?
Prior to beginning the restoration process, the specialist must determine any and all points where the water has entered the basement. Repairing the sources of the water prevents additional water from coming in and often includes sealing cracks, joints, and hose or pipe repair.
Professional machine extraction and dehumidifiers remove moisture from the air and the furniture, floors and assorted other materials. Carpet and padding often needs to be removed, and the professionals will determine how much of the baseboards, insulation and sheetrock require removal. After cleaning and sanitizing the affected area, the drying process begins and often requires upwards of three days to complete.
Flooding may seem disastrous, but you can get your basement back. The professionals will work alongside your insurance company to formulate a plan for basement reconstruction and restore your home back to normal. Visit http://www.SERVPROwestkirkwoodsunsethills.com for more information on commercial water damage or water damage in a residence.
Smoke Dectors Save Lives
Three of every five home fire deaths resulted from fires in homes with no smoke alarms or no working smoke alarms. To lower these rates make sure you replace all of your smoke detectors every 10 years. Here are of couple of things you can do to prevent fires in your Kirkwood/Sunset Hills home or or business!
- Make sure all of your smoke detectors are interconnected. When one sounds, they all sound.
- All of your smoke detectors should be tested once a month.
- Larger homes or businesses will acquire extra smoke detectors.
Your Kirkwood/Sunset Hills home or business is where we are at the greatest risk and where we
must take the most precautions. Most deaths occur from inhaling smoke or poisonous
gases, not from the flames. SERVPRO of West Kirkwood/ Sunset Hills if here help if your home or business has a had fire due to faulty smoke detectors. Give us a call at 314-858-1688 and we'll make everything "Like it never even happened."
Flood or water Damage in your Kirkwood or Fenton home?
Every flood or water damage event is a little different and requires a unique solution, but the general process stays the same. The next 6 steps will inform you exact steps SERVPRO uses for flood or water damage.
Step 1 - Emergency Contact
The restoration process begins when you call us. Our representative will guide you through the crisis and may ask several questions to help us better understand the equipment and resources.
Step 2 - Inspection and Water Damage Assessment
We determine the scope of your water damage at this stage. We inspect and test to determine the extent of damage and how far the moisture has traveled to ensure proper and complete restoration.
Step 3 - Water Removal / Water Extraction
The water removal process begins almost immediately and removes the majority of the water. We use powerful pumps and vacuum units to quickly remove hundreds or thousands of gallons from your property, which helps prevent secondary water damage and mold growth.
Step 4 - Drying and Dehumidification
We use specialized equipment to remove the remaining water that is harder to access. Our Professionals will use room measurements, temperature, and relative humidity to determine the optimal number of air movers and dehumidifiers needed to dry your home or business.
Step 5 - Cleaning and Sanitizing
We clean all of the restorable items and structures damaged by the water. We are adept at cleaning contents using a number of techniques. Our professionals are trained to provide sanitizing treatments and to remove odors and deodorize your property.
Step 6 - Restoration
Restoration is the process of restoring your home or business to its pre-water damage condition. Restoration may involve minor repairs, such as replacing drywall and installing new carpet, or may entail major repairs, such as the reconstruction of various areas or rooms in a home or business.
All of these steps help SERVPRO of West Kirkwood and Sunset Hills restore your home or business after flood damage occurs. Give us a call at 314-858-1688 and well make your property "Like it never even happened."
RESTORING YOUR COMMERCIAL PROPERTY AFTER A WATER DAMAGE
Flooding and water damage events in commercial properties are often complex with numerous issues that require a knowledgeable and flexible response. Whether we’re dealing with a relatively small water cleanup scenario or a large scale event, SERVPRO of West Kirkwood and Sunset Hills will work as quickly as possible to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility.
Restoring Commercial Properties Presents Unique Challenges
Our professionals here at SERVPRO are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your Kirkwood or Sunset Hills business, give us a call at 314-858-1688 and we’ll be there fast with the help you need!
We Can Help Your Business
SERVPRO is not just a name, it is a promise. A promise to make it "Like it never even happened." We understand that your emotions can be all over the place, and you have a right to feel confused and frustrated, no matter if it is your home or business because you want the job done NOW. We also understand when it is your business there needs to be a hustle to get the job done and done right, for you to open back up as soon as possible, because when you're close, you are not making money. We will work our hardest in restoring your business so you can feel "Like it never even happened" because that is the SERVPRO promise we make when we take your job. So if your business is in need of us, give us a call at 314-858-1688
Tips For Creating A Successful Emergency Ready Plan
Have you ever had an emergency Fire Damage or Water Damage happen in your home and had no emergency ready plan or even had a clue what to do?! Lucky for you SERVPRO of West Kirkwood has a successful emergency plan made up for you! Just make sure you do all of the bullet points listed below and you are set in case you ever come across an emergency!
- Let the professionals help you. Work with an emergency restoration company for assistance in creating your emergency ready profile.
- Identify and label utility shut-off locations.
- Identify local utility contact information.
- Identify local emergency contact information such as fire, police, and hospital contacts.
Establish main internal contacts for purposes of employee safety and emergency work authorization. As a trusted leader in the restoration industry, SERVPRO of West Kirkwood have highly trained technicians that are dedicated to responding faster to any size disaster. We provide 24-hour emergency service and have the training and expertise to handle your restoration and cleaning needs. SERVPRO of West Kirkwood would make your house or business "Like it never even happened." Give us a call today at 314-858-1688